FREQUENTLY ASKED QUESTIONS
How long is shipping?
1-3 Business days, not including holidays and weekends. MOST orders ship the following business day. Longer shipping times can be expected during sales and holidays.
How soon will I receive my tracking number?
You should receive it 24-48 hours after your order is complete.
Can my coupon, discount or promo code be added after my purchase if I forget to use it?
No, we cannot apply discounts after the transaction is complete.
Can I add or edit items after purchase?
Unfortunately, no. We cannot change the order once the transaction is complete.
What products can be used on children?
All of our products can be used by ANYONE age 2 and over! If you’re sensitive to new products, we recommend testing the products on a small spot behind your ear and waiting 24 hours before further use.
What makes your products better than others?
Our primary focus is on the health of your hair! All of our products are made with high quality, stimulating & growth ingredients that will produce HEALTHY hair!
Do I have to be natural to use your products?
No! Our products can be used on relaxed hair as well.
Why is my Stimulating Growth Oil a different color this time?
Due to the fact that our products are handmade and that we like to use as many natural ingredients as possible, the color may vary due to the fresh herbs we use.
Do you ship outside of the United States?
Yes, we do! But shipping/arriving times may vary due to customs.
What is the shelf life of your products?
All products are best when they are used between 10-12 months.
Do you use preservatives?
Yes, we do use mild preservatives to extend the shelf life but they do no compromise the quality of our products.
What’s the difference between the Healthy Hair Butter Cream & the Moisturizing Style Cream?
The Butter Cream is thicker in texture while the Moisturizing Style Cream is lighter. The Butter cream can be used on the hair AND the scalp because it contains an extensive amount of essential oils and ingredient thats promote hair health, scalp health and promotes GROWTH! Both products can be used for daily styling, twist, braids etc.